Check if the connector CN246 on the PFP board is disconnected. Check if the power line connector CN502 of the PFP motor is disconnected.
Check if the signal line connector CN503 of the PFP motor is disconnected. Remedy: Is the PFP motor working? (Perform the output check: 03-109/159) NO 1.
Description: PFP motor abnormality: The PFP motor is not rotating normally.Check if the voltage supplied to the ASIC input terminal IC38-149 pin is always “L”. Check if the PLL lock signal CN348-A7 pin output from the LGC board is always level “L”. Check if the conductor patterns on the transport motor board and LGC board are short- or open-circuited. Check if the connector pins are disconnected or the harnesses are opencircuited. Check if the connector CN348 on the LGC board is disconnected. Check if the connector J582 of the transport motor is disconnected. Remedy: Is the transport motor working? (Perform the output check: 03-123/173) NO 1.Description: Transport motor abnormality: The transport motor is not rotating normally.Check if the voltage supplied to the ASIC input terminal IC38-150 pin is always “L”. Check if the PLL lock signal CN348-B6 pin output from the LGC board is always level “L”. Check if the conductor patterns on the developer motor board and LGC board are short- or open-circuited. Check if the connector J578 of the developer motor is disconnected. Remedy: Is the developer unit motor working? (Perform the output check: 03-112/162) NO 1.Description: Developer motor abnormality: The developer motor is not rotating normally.Check if the voltage supplied to the ASIC input terminal IC38-152 pin is always “L”. Check if the PLL lock signal CN347-8 pin output from the LGC board is always level “L”. Check if the conductor patterns on the main motor board and LGC board are short- or open-circuited. Check if the connector CN347 on the LGC board is disconnected. Check if the connector J581 of the main motor is disconnected. Remedy: Is the main motor working? (Perform the output check: 03-101/151) NO 1.Description: Main motor abnormality: The main motor is not rotating normally.Should you receive such product and find it unsatisfactory, you may return the product for an exchange or refund. Our Customer Care team will contact you in such cases, to make sure you are informed about the substitution. At such times, reserves the right to use different brands of product as long as they are equal in price, performance and quality to expedite the shipment of your order. Product Substitution Policy Occasionally severe back-orders or other conditions could cause a major delay in the delivery of your order. For complete information please see our Returns Policy. We try to make the return process as easy as possible. Non-defective or damaged product in unopened original packaging (subject to re-stocking fee).The product you bought was defective or damaged.We will send you a replacement or money back in the following cases: Our OEM and Compatible products are covered by 30-Days money back program. These cartridges are designed to meet or in some cases even exceed the standards set by the OEM in terms of performance, print quality and page yield. What is a Compatible Product? A compatible cartridge is a cartridge that is not produced by the Original Equipment Manufacturer (OEM). After that, you must contact the OEM company directly.
We will handle all warranty issues within the first 30 days of receiving the product. That warranty will vary depending on which brand you are purchasing, and we recommend that you visit the OEM website for exact specifications. All OEM product comes with a warranty direct from the manufacturer.